Shipping policy
Shipping Information
Please make sure your delivery address is complete and accurate before placing your order. An incorrect or incomplete address may delay your delivery.
Shipping Destination
We currently deliver to addresses within the United Kingdom only.
Shipping Fees
- Standard delivery is free for orders over £40.
- A £4.99 delivery fee applies to orders of £40 or less.
Taxes & Duties
All applicable taxes are included in the total shown at checkout.
Any import duties or customs charges arising from delivery will be covered by us. Customers will not be asked to pay additional import charges upon delivery.
Order Processing
Orders are usually processed within 1–3 business days.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed after 6:00 pm, at weekends or on public holidays will begin processing on the next business day.
We work with fulfilment partners in different locations, and some orders may be dispatched from outside the United Kingdom.
If an item is temporarily unavailable or additional processing time is required, we will contact you by email as soon as possible.
Estimated Delivery Time
Delivery usually takes 4 –7 business days after dispatch.
Including processing time, most orders should arrive within 5 – 10 business days after the order is placed.
Delivery times are estimates and may be affected by busy periods, customs processing, severe weather, public holidays or carrier delays.
Deliveries are not normally made on Sundays or UK public holidays.
Multiple Parcels
Orders containing multiple items may be sent in separate parcels.
If your order is divided into more than one parcel, tracking information will be provided separately where available. Parcels from the same order may arrive on different days.
Shipping Carriers
Depending on stock availability and fulfilment location, some orders may be handled by an international logistics partner before being passed to a local carrier for final delivery.
Local delivery partners may include Royal Mail, Evri, DHL, UPS and FedEx. The carrier used will depend on the delivery address and available service.
Where available, carrier and tracking details will be included in your dispatch confirmation. Tracking information may show more than one carrier during the journey.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email.
Where tracking is available, the email will include a tracking number or link so that you can follow the delivery online.
Please allow some time for the carrier to update the tracking information after dispatch.
Lost or Delayed Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us.
We will contact the carrier, investigate the delivery and keep you informed of the outcome.
Before contacting us, please check your tracking information and confirm that the delivery address provided with your order is correct.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not been dispatched, we will usually be able to cancel it. Once an order has been dispatched, we may be unable to stop the delivery.
This does not affect your statutory right to cancel an eligible order within the applicable cancellation period.Please see our Refund Policy for cancellation, return and refund instructions.
Contact Us
Email: support@aveour.co.uk
Phone: +44 7789 774745
Business hours: Monday–Saturday, 8:00 am–6:00 pm (London time)
Business address: 11 Cobwells Close, Fleckney, Leicester, England, LE8 8UF
Please contact us before returning an item. The business address above may not be the return address.