Orders are usually processed within 1–3 business days. Once your order has been dispatched, delivery usually takes 4–7 business days. Please note that orders are not processed, and deliveries are not normally made, on Sundays or public holidays.

Shipping is free for orders over £40.00. A flat shipping fee of £4.99 applies to orders of £40.00 or less.

No. All applicable taxes are included in the purchase price. Customers will not be required to pay any additional import duties, customs charges or hidden delivery fees.

If your order has not yet been processed or dispatched, it may be cancelled or changed free of charge. Once it has been dispatched, we may be unable to cancel or change it. Please contact us as soon as possible at support@aveour.co.uk.

If your tracking information shows that your parcel has been delivered but you have not received it, please contact us immediately at support@aveour.co.uk and include your order number. Our customer support team will help investigate the delivery.

You may request a return within 30 days of receiving your order. Items must be unused, unworn and in their original condition, with the original packaging, labels and any included accessories.

Please contact us at support@aveour.co.uk before returning an item. We will provide the correct return instructions and return address.

If an item is faulty, damaged or incorrect, we will cover the return shipping costs.
If you are returning an item because you changed your mind, ordered the wrong item or selected the wrong size, you will be responsible for the return shipping costs.

No. We do not charge a restocking fee for eligible returns.

We currently accept secure payments through PayPal. Additional payment methods may become available in the future.